Returns & Exchanges

Due to the perishable nature of our premium meats, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every cut. If your order arrives damaged or doesn't meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your meat products to ensure they are vacuum-sealed and have arrived at a safe, chilled temperature.

• 2.
  Document Issues

  If there are any discrepancies or quality concerns, take clear photographs of the product and the shipping label as evidence for our quality control team.

• 3.
  Contact Support

  Email our Carnivore Concierge team at [email protected] within 24 hours of receipt with your order number and the documentation of your issue.

• 4.
  Resolution Processing

  Our team will review your claim within 48 hours to issue a store credit, a full refund to your original payment method, or a priority replacement shipment.